Terms and Conditions

General Terms and Conditions of Sale – Lounge Depot Furniture

Company Information

Futech International Co., Ltd. 3F.-2, No. 19, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City 10487, Taiwan

E-mail: info@lounge-depot.com

Article 1: General Provisions

These General Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website ("Customer"). Placing an order through the webshop of www.lounge-depot.com implies that the Customer has consulted these Terms and expressly accepts their applicability, to the exclusion of all other terms and conditions. Any additional terms provided by the Customer are excluded unless they have been expressly accepted by Lounge Depot in writing and in advance.

Article 2: Pricing

All prices are expressed in EURO and are inclusive of VAT and all other taxes or duties. If delivery, reservation, or administrative costs are charged, these will be stated separately. The stated price refers exclusively to the articles as described in writing. Accompanying photographs are intended for decorative purposes and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Lounge Depot. Lounge Depot is only committed to a best-efforts obligation regarding the accuracy and completeness of the information provided. Lounge Depot is in no way liable for material errors, typesetting, or printing errors. If the Customer has specific questions regarding, for example, dimensions, color, availability, delivery time, or delivery method, the Customer is requested to contact our customer service in advance. The offer is valid as long as stocks last and can be changed or withdrawn by Lounge Depot at any time. Lounge Depot cannot be held liable for the unavailability of a product.

Article 4: Online Purchases

Delivery: After placing an order in our webshop, you will receive a confirmation from us, after which we will contact you to determine a suitable time for delivery. The products offered via this e-commerce website constitute an offer subject to acceptance by Lounge Depot. Lounge Depot reserves the right to refuse an order (in writing) due to a serious shortcoming on the part of the Customer regarding the order or any other order or agreement in which the Customer is involved.

Article 5: Delivery

Deliveries are made to the doorstep (threshold delivery). If you require delivery inside the premises or to a specific floor, this is possible for an additional fee. Please contact our customer service for more information. Articles ordered via this webshop are delivered to Belgium, the Netherlands, Luxembourg, Germany, France, etc. For a list of all available countries, please contact our customer service. Unless otherwise agreed, goods will be delivered to the Customer's residence within the agreed period, following the order of delivery and confirmation by Lounge Depot. Any visible damage and/or qualitative deficiency of an article or any other shortcoming in delivery must be reported by the Customer to Lounge Depot immediately via e-mail. The risk of loss or damage passes to the Customer from the moment they (or a third party designated by them, who is not the carrier) have taken physical possession of the goods. However, the risk passes to the Customer upon delivery to the carrier if the carrier has been instructed by the Customer to transport the goods.

Article 6: Retention of Title

Delivered articles remain the exclusive property of Lounge Depot until full payment has been made by the Customer. The Customer undertakes, if necessary, to inform third parties of Lounge Depot’s retention of title, for example, anyone who might attempt to seize goods that have not yet been paid for in full.

Article 7: Right of Withdrawal

The provisions of this article apply only to Customers who, in their capacity as consumers, purchase articles online from Lounge Depot. The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving any reason. The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last good. To exercise the right of withdrawal, the Customer must inform Lounge Depot of their decision to withdraw from the agreement by means of an unequivocal statement via e-mail. The Customer may use the attached model withdrawal form, but is not obliged to do so. Any unclear or ambiguous withdrawal form will be refused and deemed not sent. To meet the withdrawal deadline, it is sufficient for the Customer to send the communication regarding their exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return or hand over the goods to Lounge Depot without delay, and in any event no later than 14 calendar days after the day on which they communicated their decision to withdraw from the agreement to info@lounge-depot.com. The Customer is on time if they return the goods before the period of 14 calendar days has expired. The direct costs of returning the goods shall be borne by the Customer. If the returned product has decreased in value in any way, Lounge Depot reserves the right to hold the Customer liable and claim compensation for any depreciation of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Only articles in their original packaging, together with all accessories, instructions for use, and the invoice or proof of purchase, can be accepted for return. Please note: We cannot accept returns for self-assembly items once they have been assembled. If the Customer has requested that the performance of services begin during the withdrawal period, the Customer shall pay an amount proportionate to what has already been delivered at the time they notified us of the withdrawal, compared to the full execution of the agreement. If the Customer withdraws from the agreement, Lounge Depot will refund all payments received from the Customer up to that point, including standard delivery costs, within a maximum of 14 calendar days after Lounge Depot has been informed of the Customer's decision to withdraw. For sales agreements, Lounge Depot may wait with the refund until all goods have been received back, or until the Customer has demonstrated that they have returned the goods, whichever is earlier. Any additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery offered by Lounge Depot will not be refunded. Lounge Depot will refund the Customer using the same payment method used for the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged any fees for such refund.

The Customer cannot exercise the right of withdrawal for:

Service contracts after full performance of the service.
The supply of goods or services whose price is dependent on fluctuations in the financial market over which Lounge Depot has no influence.
The supply of goods made to the Customer's specifications or clearly intended for a specific person;
The supply of goods that spoil quickly or have a limited shelf life.
The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.
The supply of goods which, by their nature, are irrevocably mixed with other products after delivery.
Contracts where the Customer has specifically requested Lounge Depot (referred to as "retroliving furniture" in specific instances) to visit them to perform urgent repairs or maintenance.
The supply of sealed audio, sealed video recordings, or sealed computer software whose seal was broken after delivery.
The supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
Agreements concluded during a public auction.
The provision of accommodation other than for residential purposes, transport of goods, car rental services, catering, and services related to leisure activities, if the agreements provide for a specific date or period of performance.

Article 8: Warranty

Under the Law of September 21, 2004, regarding the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of purchase (or delivery, if applicable) to the first owner. To invoke the warranty, the Customer must provide proof of purchase. Customers are advised to keep the original packaging of the goods. For articles purchased online and delivered to the Customer's home, the Customer must contact Lounge Depot customer service in advance and return the article to Lounge Depot at the Customer's expense. If a defect is identified, the Customer must inform Lounge Depot as soon as possible. In any event, all defects must be reported by the Customer within two months of identification. After this period, any right to repair or replacement expires. The legal warranty never applies to defects arising from accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the user instructions or manual, adjustments or modifications to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use. It also does not apply to articles with a shorter lifespan or wear-and-tear parts. Defects that manifest after a period of 6 months following the date of purchase (or delivery) are not considered hidden defects unless the Customer proves otherwise. The warranty is non-transferable.

Article 9: Customer Service

Lounge Depot customer service can be reached via e-mail at info@lounge-depot.com. Any complaints can be sent to this address.

Article 10: Sanctions for Non-Payment

Without prejudice to the exercise of other rights available to Lounge Depot, in the event of non-payment or late payment, the Customer shall be liable, by operation of law and without prior notice of default, for interest of 10% per annum on the unpaid amount from the date of default. In addition, the Customer shall be liable, by operation of law and without warning, for fixed compensation of 10% on the amount involved, with a minimum of 25 euros per invoice. Notwithstanding the foregoing, Lounge Depot reserves the right to repossess articles that have not been (fully) paid for.

Article 11: Privacy

The personal data provided by you will only be used for the following purposes: the proper execution of the agreement, processing of orders, sending newsletters, and advertising and/or marketing purposes. You have a legal right to access and potentially correct your personal data. Subject to proof of identity (copy of identity card), you can obtain the written communication of your personal data free of charge via a written, dated, and signed request to Lounge Depot. If necessary, you may also request to correct data that is incorrect, incomplete, or irrelevant. In case of data use for direct marketing: You may object to the use of your data for direct marketing free of charge. You can always contact Lounge Depot via e-mail for this purpose. We treat your data as confidential information and will not pass, rent, or sell it to third parties. The Customer is responsible for maintaining the confidentiality of their login details and the use of their password. Your password is stored in encrypted form; Lounge Depot does not have access to your password. Lounge Depot Furniture keeps online (anonymous) visitor statistics to monitor which pages of the website are visited and to what extent. If you have questions about this privacy statement, you can contact us via e-mail at info@lounge-depot.com.

Article 12: Use of Cookies

During a visit to the site, 'cookies' may be placed on your computer's hard drive. A cookie is a text file placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine. You can configure your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed, or that cookies are subsequently removed from your hard drive. This can be done via your browser settings (via the help function). Please keep in mind that certain graphic elements may not appear correctly, or that you may not be able to use certain applications. By using our website, you agree to our use of cookies.

Article 13: Invalidity - Non-Waiver

If any provision of these Terms is declared invalid, illegal, or void, this shall in no way affect the validity, legality, and applicability of the other provisions. The failure at any time by Lounge Depot to enforce or exercise any of the rights listed in these Terms shall never be seen as a waiver of such provision and shall not affect the validity of these rights.

Article 14: Amendment of Terms

These Terms are supplemented by other conditions to which explicit reference is made, and the general terms of sale of Lounge Depot. In the event of a contradiction, these Terms shall prevail. Lounge Depot may change these Terms at any time without prior notice. Any purchase after the change implies acceptance by the Customer of these new Terms.

Article 15: Evidence

The Customer accepts that electronic communications and backups may serve as evidence.